Microphone

Speak into the microphone, do you hear yourself?

Note: You may hear echos if you are using speakers

Yes No

Please ensure that computer and browser are properly detecting the microphone and verify the volume is turned up. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

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Retry Test

Audio

Can you hear audio coming from your speackers or headset?

Yes No

Please ensure that computer and browser are properly detecting the speackes or headset and verify the volume is turned up. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

Continue
Retry Test

Camera

Do you see yourself?

Please ensure that computer and browser are properly detecting the webcam. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

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Retry Test

Internet Speed

This may take few seconds.

Your Internet speed does not meet minimum requirements. A minimum of 400kbps upload speed is required. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

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Retry Test

Download Speed

This may take few seconds.

Your download speed does not meet minimum requirements. A minimum of 1Mbps donload speed is required. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

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Retry Test

Network Connection

This may take few seconds.

You are unable to connect to the server. If you have a firewall,it may be blocking the connection.Try using a different Wi-Fi. Please continue with the tests. You will be able to contact our support team to help troubleshoot issues.

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Retry Test

System Check Complete

You can start or join your video call with confidence.

Patients - Go to your appointment email to start your visit or close this window to resume joining your visit.

Providers - Return to your dashboard or close this window to
resume starting the visit.

System Check Complete

Please contact our support team, we'll review your test
result and provide recommendations.

Restart Test

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